FAQ's
These are the top 20 Questions we get asked most frequently. If you cannot find an answer to your question please feel free to contact us at info@thundermarketing.co.za or click here.
YOU CAN EITHER EMAIL US ON info@thundermarketing.co.za AND REQUEST A PRICE ON SOMETHING, OR YOU CAN JUST FILL YOUR WEBSITE CART AND SEND A QUOTE REQUEST. OUR TEAMS WILL BE READY TO HELP YOU WITH A PRICE.
WE HAVE NUMEROUS SHOWROOMS AROUND THE COUNTRY TO VISIT. THESE ARE VISITED ON A BOOKING BASIS AND CANNOT BE VIEWED WITHOUT PRIOR ARRANGEMENT. WE HAVE MULTIPLE SHOWROOMS DISPLAYING DIFFERENT ITEMS, SO IT IS IMPORTANT TO ALSO STATE WHAT ITEM YOU ARE LOOKING TO VIEW.
WE ARE A BIT OF BOTH. WHILE A LOT OF OUR CUSTOMERS PREFER TO DEAL THROUGH THE WEBSITE AND ON EMAIL, WE ALSO LOVE TO COME THROUGH AND MEET OUR CUSTOMERS. SOMETIMES IT’S EASIER TO MEET IN PERSON WITH SAMPLES WHEN YOU ARE PLANNING A LARGE PROJECT OR EVENT.
YES, WE CAN HELP YOU WITH VIEWING SAMPLES BEFORE ORDERING. ALONG TO THIS WE CAN ALSO HELP YOU PRODUCE A PRE-PRODUCTION BRANDED SAMPLE IF NEEDED. WHEN RETURNING SAMPLES YOU JUST NEED TO MAKE SURE THAT THEY ARE RETURNED WITHIN THEIR ORIGINAL PACKAGING.
SOME ITEMS HAVE MOQ’S ATTACHED TO THEM, WHERE OTHERS DON’T. WE USUALLY WORK OFF A MINIMUM ORDER VALUE OF R2500 PER ORDER, EX VAT. IN SAYING THIS WE ARE ALWAYS FLEXIBLE IN MAKING SURE YOU GET EXACTLY WHAT YOU ARE LOOKING FOR.
YES. WE WILL DRAW UP A FREE ARTWORK LAYOUT FOR YOU, ONCE YOU HAVE BEEN INVOICED AND PAID YOUR 50% DEPOSIT. IF YOU WANT TO VIEW A VISUAL LAYOUT OF THE ITEM BEFORE ORDERING, THEN PLEASE EMAIL OUR TEAM TO ENQUIRE IF THIS IS POSSIBLE. (THIS WILL VARY FROM ITEM TO ITEM) – INFO@THUNDERMARKETING.CO.ZA.
MOST ITEMS INCLUDE A 1 POSITION BRANDING, WHERE SOME ITEMS DON’T. FURTHER TO THIS IT IS IMPORTANT FOR US TO KNOW YOUR LOGO BEFORE QUOTING YOU WITH BRANDING. CERTAIN BRANDING TYPES DON’T WORK FOR CERTAIN LOGOS. OUR TEAM WILL ADVISE YOU CORRECTLY.
NO. YOU CAN ORDER FROM US WITHOUT AN ACCOUNT. WE LOVE IMPRESSING NEW CUSTOMERS, SO WE LOOK FORWARD TO WORKING WITH YOU AND YOUR TEAM.
NO. YOU CAN ORDER ITEMS FROM US UNBRANDED.
YES, WE HAVE SHOWROOMS NATIONWIDE, ALONG WITH BEING ABLE TO SUPPORT COMPANIES WITH NATIONAL FOOTPRINTS.
YES, WE PROCURE IN LARGE VOLUMES FROM A RANGE OF INTERNATIONAL AND LOCAL SUPPLIERS. THIS ALLOWS US TO HAVE ONE OF THE STRONGEST PRICE POINTS IN THE MARKET.
WE SUPPORT A BIG NETWORK OF LOCAL MANUFACTURERS AND UPLIFTMENT PROJECTS. WE ARE VERY BIG ON SUPPORTING LOCAL AND ARE ALWAYS LOOKING AT WAYS TO INCREASE OUR LOCAL OFFERING. LOCAL REALLY IS LEKKER! PLEASE ENQUIRE WITH OUR TEAM TO LEARN MORE ABOUT OUR LOCALLY PRODUCED ITEMS WE CAN HELP YOU WITH – INFO@THUNDERMARKETING.CO.ZA
WE OFFER MANY DIFFERENT BRANDING TYPES. WE CAN HELP YOU WITH THE MORE TRADITIONAL TYPES OF BRANDING LIKE EMBROIDERY, SCREEN PRINTING, PAD PRINTING, LASER ENGRAVING, YAG LASERING, EMBOSSING ALONG WITH SOME OF THE LATEST BRANDING TECHNIQUES LIKE DIGITAL PRINTING AND MUCH MORE. PLEASE CHECK OUT OUR BRANDING TECHNIQUES PAGE TO LEARN MORE.
YES, WE OFFER THE SOLUTION OF LOCAL MANUFACTURE. THIS MEANS THAT WE CAN MANUFACTURE SOMETHING SPECIFICALLY FOR YOUR BUSINESS. IF YOU HAVE A SAMPLE OF SOMETHING YOU ARE HOPING TO REPLICATE, THEN THIS WILL HELP OUR TEAMS KNOW EXACTLY WHAT YOU ARE NEEDING.
OUR LEAD TIMES ARE INCREDIBLY EFFICIENT. WE HAVE A 24-HOUR RUSH SERVICE AVAILABLE FOR ABSOLUTE LAST-MINUTE ORDERS, ALONG WITH HAVING ONE OF THE FASTEST LEAD TIMES IN GENERAL.
IF YOU HAVE SOMETHING SPECIFIC YOU ARE LOOKING FOR, BUT CAN’T FIND IT ON THE WEBSITE, DON’T WORRY! WE HAVE MANY ITEMS THAT WE SOURCE THAT MAY NOT BE ON THE WEBSITE, SO PLEASE EMAIL OUR TEAM AND WE ARE CERTAIN THAT WE WILL BE ABLE TO SUPPLY YOU EXACTLY WHAT YOU MAY BE LOOKING FOR. INFO@THUNDERMARKETING.CO.ZA
NO. WE DON’T BRAND OTHER SUPPLIER’S PRODUCTS PURELY BECAUSE WE TEST ALL OUR PRODUCTS THAT WE BRAND.
THIS IS UP TO YOU AS OUR CUSTOMER. WE CAN EITHER HELP YOU ORGANIZE DELIVERY ANYWHERE IN THE COUNTRY OR YOU CAN COLLECT FROM US. PLEASE CHAT TO OUR TEAM REGARDING YOUR DELIVERY PREFERENCE.
YES, WE ALWAYS STRIVE TO HELP OUR CUSTOMERS AS MUCH AS POSSIBLE. IF YOU HAVE A WRITTEN QUOTE FROM ANOTHER SUPPLIER, BUT WOULD PREFER TO USE US, THEN PLEASE CHAT TO THE TEAM. WE WILL BEAT WRITTEN QUOTES 99.9% OF THE TIME.
YES, WE CAN HELP YOU BY PACKING AN ORDER INTO CERTAIN BATCHES. THIS WILL HELP YOU WITH DISTRIBUTION AND HANDING OUT THE ORDER UPON RECEIVING IT.